Cancellation policy

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

ETS Service GmbH / Eric Spahn

Seestraße 2–4

63110 Rodgau

Email: info@duftpunkt.com

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

You can use the attached sample cancellation form for this purpose, but it is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.

The deadline is met if you send the goods before the end of the fourteen-day period.

We will bear the costs of returning the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods,

which are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or

which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods,

which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Opened perfume bottles cannot be returned.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

An:

ETS Service GmbH / Eric Spahn

Seestraße 2–4

63110 Rodgau

Email: info@duftpunkt.com

I/We hereby revoke the contract concluded by me/us for the purchase of the following goods / the provision of the following service.

— Ordered on () / received on ()

— Name of consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only for notifications on paper)

— Datum

(*) Delete as appropriate.